Shipping policy

Thank you for shopping with us. Below are the details of our shipping process to help you understand how your order will be handled.

Order Processing Time
All orders are processed within 24 hours (1 business day). Orders are not shipped or delivered on weekends or public holidays.

Shipping Methods & Carriers
We use Australia Post (AusPost) for all deliveries to ensure reliable and timely service.

Delivery Timeframes

Standard delivery typically takes 3–7 business days after dispatch.

Most orders are delivered within 4 days, depending on your location.

Please note that delivery times may vary due to external factors such as carrier delays or peak periods.

Shipping Costs

A flat rate of $12 applies to most orders.

For larger or bulk orders, shipping costs may be calculated based on size and weight at checkout.

Delays & Issues
While we aim to deliver your order within the estimated timeframe, delays can occasionally occur. If your order is significantly delayed, please contact us and we will assist you promptly.

Contact Us
If you have any questions about your order or shipping, feel free to reach out to our support team via: lee@cottontailnook.com.au